Help for the app — before the doors open.

Contact support

Email jptechapplications@gmail.com. Tell us whether you installed from the Mac App Store, the website DMG or Microsoft Store. Include your operating-system and Stage Plot Forge versions, what you expected, what happened, and the steps that reproduce the issue. Never send passwords, sign-in codes or full payment-card details.

For a document-specific problem, attach a copy only if you are comfortable sharing its contents. Stage plot documents normally stay on your computer and are not automatically uploaded to us.

System requirements

• Apple silicon Mac running macOS 14 or later.
• 64-bit PC running Windows 10 version 22H2 or Windows 11. Windows 11 on Arm uses built-in x64 emulation.
• An Apple Account and internet for Mac App Store trial activation, purchases and restoration.
• Internet for Stage Plot Forge account setup, checkout and entitlement refresh in the direct Mac and Windows editions.
• Local storage for documents, embedded assets, and exports.

Account and purchase help

Choose the instructions for your edition below. After a trial ends, creating and editing require a purchase, while existing projects remain openable and exportable.

Mac App Store: trial and Restore Purchases

Open Account & License and choose Start Free 14-day Trial. Confirm the free transaction through Apple to start the 14 days. The trial does not renew or charge automatically, and restoring it does not restart the period.

To unlock creating and editing permanently, choose Buy Once and check the price shown before confirming through Apple. Permanent Access is €29 in Portugal; prices vary by storefront. No Stage Plot Forge account is required.

For missing access, connect to the internet, confirm that the App Store uses the Apple Account that made the purchase, then choose Restore Purchases inside Stage Plot Forge. If it still fails, send us the edition, version and exact message shown.

Apple handles these purchases. For payment or refund help, follow Apple’s purchase and refund instructions. An Apple purchase does not unlock Windows or the direct Mac edition.

Website purchases and Windows licenses

Keep using the direct Mac edition or Windows edition with your existing Stage Plot Forge account. Website purchases do not transfer to, and cannot be restored in, the Mac App Store edition. You do not need a new purchase to keep using the direct edition.

The direct Mac and Windows trial starts on first opening and lasts 14 days, without an account or internet connection. Account & License shows the end date; reinstalling normally preserves it.

New purchases start inside these editions after sign-in. The €29 one-time Stripe license covers the direct Mac and Windows apps, with no recurring charge.

If an entitlement does not refresh after a purchase, confirm that the app is signed in with the same email used at checkout, connect to the internet, reopen the app, and try the restore or refresh control. If it still fails, send the account email and approximate purchase time to support. Never send complete card details by email.

If a payment is refunded, reversed after a dispute, or otherwise becomes unpaid, the account entitlement is revoked on the service. The app applies that status when it next connects and refreshes; a computer that remains offline cannot be remotely updated in real time.

Keep a backup of your projects and contact support before changing Mac editions if you are unsure which is installed. Apple restoration cannot recover a Stripe license.

Updates for your edition

The Mac App Store edition updates through the App Store; the direct Mac edition uses its built-in updater. Microsoft Store delivers Windows updates. Use the update channel belonging to the edition you installed.

Documents and backups

Your working documents and imported assets are stored locally. Keep them in a folder covered by your normal computer backup routine. Before a show, export and open the final PDF to confirm page size, labels, channels, and monitor assignments.

Your lifetime license keeps purchased access available. Existing documents are local and remain openable and exportable; keep them covered by your normal backup routine.

Export troubleshooting

• Run preflight and resolve missing labels or conflicting channel assignments.
• Check the selected page size and orientation before PDF export or direct printing on Mac.
• Open the exported file in Preview on Mac or a PDF reader on Windows and inspect it at normal print size.
• For imported assets, confirm the original PDF, PNG, or JPEG opens correctly.